MyJapanTrade is a company that providing a service to help people to buy item from Japan Auction/Internet Store, especially for the person who want to buy item from Japan but they couldn’t get it due to communication problem, shipping, etc.
I can’t understand Japan language, how?
Don’t be worry. Kindly use our translator toolbar at home page. If you still don’t understand anything else, feel free to contact us.
What forms of payment do you accept?
At this moment, we will only accept cash deposit/transfer through DBS Bank. We apologize for the inconvenient caused. We will add more payment gateway in the future.
When do I pay for the item?
For bidding item, you’re required to pay at least 50% of the bid budget as deposit and pay the rest after item won. For fixed price item, you’re required to make full payment before we purchase it.
How long does it take to get my items?
For air freight item, you should be received the item within 2-3weeks. And for sea freight item, you should be received the item within 4-6weeks.
What if the seller doesn’t ship internationally, can I still bid?
Yes, you can. We’re able to help you bid/purchase from any Japan e-commerce platform.
How much is the shipping fees?
Kindly use our “price estimation” features at top menu bar. However, the price you get from there is just an estimation. Please contact our sales person to get an exact amount.
How do I know if I won?
Our sales person will contact you after you won the item.
I lost in the auction, how?
Your deposit will be refunded within 48 working hours.
Can I retract my bid?
Unfortunately, Yahoo Japan Auction doesn’t allow any retraction of bid. Please be careful when placing an order.
If I want to ask question regarding the listing item, what should I do?
Feel free to send us an email and we will attempt forward your question to the seller.
